Terms and Conditions of Use and Sale - Di Mano in Mano

General Terms and Conditions of Use and Sale

Please read these terms and conditions carefully before using the site https://www.dimanoinmano.it owned by of the Di Mano in Mano Soc. Coop.
Your access to and use of the Service is restricted to you. conditioned on your acceptance and compliance with these terms. These Terms apply to all visitors, users who access or use the service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms, then we advise you not to access the services offered by this site.
 

Definitions

In this contractual condition we mean:
Day: Calendar day;
Customer: the natural person who acts for purposes unrelated to the company's business. entrepreneurial, commercial, artisanal or professional event carried out;
Vendor (Di Mano in Mano Soc. Coop.): the natural or legal person who acts in the exercise of his business entrepreneurial or professional for the purpose of producing or exchanging goods and services, even remotely;
Contract: agreement between the customer and Di Mano in Mano Soc. Coop., in which the customer obtains products where mutual rights and obligations are realised;
Distance contract: the contract relating to goods or services entered into between a supplier and a customer in the context of a remote sales or service provision system organized by the supplier who, for this contract, employs exclusively one or more ; distance communication techniques until the conclusion of the contract, including the conclusion of the contract itself;
Communication technique: any means which, without the physical and simultaneous presence of the supplier and the customer, can be used for the conclusion of the contract between the aforementioned parties;
Withdrawal period: the period in which a customer can withdraw. exercise your right of withdrawal;
Cool-off period: the possibility to withdraw from the contract. of the customer to withdraw from a distance contract within the scope of the cooling-off period.
 

Identity of the owner

The owner of this site is: Di Mano in Mano Soc. Coop. also present with the name and logo Di Mano in Mano

Company Address
Viale Carlo Espinasse 99
20156 Milan (MI)
Italy
VAT identification number: IT12896370157
REA 1598864
 

The offer

If an offer is selected, it should be selected. subject to validity or under limited conditions, this will be “ explicitly mentioned in the offer.
The offer contains a complete and accurate description of the goods. The description is; sufficiently detailed to allow the customer to make a correct evaluation of the offer. If Di Mano in Mano Soc. Coop. uses illustrations, these will be a true representation of the products offered. However, obvious errors or errors in the offer do not bind Di Mano in Mano Soc. Coop.
Each offer contains information explaining the customer's rights and duties following the acceptance of the offer.
In particular:

• the price including taxes;
• shipping costs;
• how to conclude the contract;
• possible application of the right of withdrawal;
• the modes; of payment, delivery or performance of the contract;
• the deadline for accepting the offer, or for taking advantage of the indicated price;
• the modes; to access the contract even if archived after its creation;
• the way the customer can type in the font. access the information provided for the conclusion of the contract and possibly modify it.

The contract

The contract, subject to the provisions of paragraph 4, ends when the customer accepts the offer and the given conditions are met.
If the customer accepts the offer electronically, Di Mano in Mano Soc. Coop. will confirm immediately upon receipt by electronic means. The customer can withdraw from the contract, provided that such acceptance has not already been made; confirmed by Di Mano in Mano Soc. Coop.
If the contract is concluded electronically, Di Mano in Mano Soc. Coop. will take appropriate technical and organizational measures to ensure the electronic transfer of data and will guarantee the a secure web environment. If the client is able to pay electronically, Di Mano in Mano Soc. Coop. will adopt appropriate security measures.
Once a product has been shipped, Di Mano in Mano Soc. Coop. to the customer the following information in the form of a paper or digital document so that the customer can store it in a data storage device:

• the address of the Di Mano in Mano Soc. Coop. to which the customer can submit complaints;
• the conditions under which the customer can exercise the right of withdrawal and the method of submitting a request, or an explicit statement affirming the exclusion of the aforementioned right;
• information relating to current after-sales services and warranties;
• the information in article 4, paragraph 4, of these conditions, unless Di Mano in Mano Soc. Coop. hasn't already provided the aforementioned information prior to the stipulation of the contract.

The Price

During the validity period of of the offer, the prices of the products and/or services on sale cannot be increased, except for changes due to VAT.
If the price is indicated by Di Mano in Mano Soc. Coop. incorrectly in the shop or on the website, and this is communicated in writing by Di Mano in Mano Soc. Coop. to the customer, the customer has the right to cancel the order or to continue the purchase at the correct price.
Price increases within three months following the conclusion of the contract are only permitted if they result from legal provisions.
The prices indicated in the product or service offers include VAT.
 

Product descriptions

The information regarding the products is obtained directly from the producers of the products themselves when present. We feel free to modify this information with omissions or additions in order to provide a more accurate description. detailed and clear description of each product without any notice.
In the event that errors or discrepancies are found, please report it via the contact us section in order to be able to correct it.
Di Mano in Mano Soc. Coop. reserves the right to refuse orders containing items with such errors. If an item does not match the description on the site, it will be returned. Possible return with subsequent refund. Please visit the Returns and Refunds page for more information.
 

Accuracy of information and prices

The Di Mano in Mano Soc. Coop. it is constantly updated. All the products on our site are photographed in the photographic set and described exclusively by our qualified staff.
In the event that errors or discrepancies are found, please report it via the contact us section in order to be able to make the corrections.
Di Mano in Mano Soc. Coop. reserves the right to refuse orders containing items with such errors. If an item does not match the description on the site, it will be returned. Possible return with subsequent refund. Please visit the Returns and Refunds page for more information.
 

Availability

The availability of the font. of the products is displayed on the dedicated page. Is not serious; It is possible to purchase products that are not available in stock.
 

Orders

Di Mano in Mano Soc. Coop. assumes that all the data provided by the user is true and correct, that the purchaser himself is the owner of the modality; payment method chosen for the purchase and that there is sufficient credit to complete the payment.
Once the order has been received, it will be sent to you. sent a confirmation email automatically to the address indicated at the time of registration with all the details of the order. This e-mail does not establish the beginning of a contract between the customer and Di Mano in Mano Soc. Coop., but it is only a summary of the order proposal sent by the buyer.
Di Mano in Mano Soc. Coop. feels free to accept or decline any order received. In case of refusal of the order Di Mano in Mano Soc. Coop. will provide to contact you for a full refund.
It is You can place orders via:

• website (faster order fulfillment compared to other methods);
• E-Mail to assistenzaclienti@dimanoinmano.it indicating registration, shipping, payment data and the items you wish to order;
• by telephone on +39 02 95 34 9193 having ready all the registration, shipping, payment (except credit card) data and the items you wish to purchase. Hours for telephone orders are from Monday to Friday. on Friday; from 09:00 to 17:00.

Payment

Payment is accepted. due at the time of delivery. At the request of the customer or of Di Mano in Mano Soc. Coop. payment can be be made in advance by online credit card payment, online banking or bank transfer.
At the request of Di Mano in Mano Soc. Coop., before delivery it can be a deposit may be required.
The customer is required to report inaccuracies in the payment information provided or indicated to Di Mano in Mano Soc. Coop.
If the customer fails to fulfill his payment obligations, Di Mano in Mano Soc. Coop. subject to legal restrictions, it may exercise the right to charge the outstanding costs to the consumer.
 

Delivery and execution

Once the payment has been received and the receipt of the payment has been verified, Di Mano in Mano Soc. Coop. proceeds immediately to the preparation of the order. Di Mano in Mano Soc. Coop. will have maximum care in the execution of the contract.
The place of delivery is considered to be the address that the customer disclosed when preparing the order.
Pursuant to article 4 of these contractual conditions, Di Mano in Mano Soc. Coop. will carry out shipments of orders accepted efficiently within a maximum time of 30 days, unless a different delivery time has been stipulated. If the delivery cannot be processed. be carried out, is delayed or may be delayed. be carried out only partially, the customer will be informed within 14 days from the date of the order. In this case, the customer has the right to withdraw from the contract free of charge.
Pursuant to the preceding paragraph, in the event of contract withdrawal, Di Mano in Mano Soc. Coop. must repay the customer as soon as possible, but no longer; later than 14 days from the date of withdrawal.
The risk of loss or damage to the product is yours. responsibility of Di Mano in Mano Soc. Coop. until the time of delivery to the consumer, unless otherwise agreed.
It will come in any case, a tracking code is sent via E-mail to follow the status of the shipment. Di Mano in Mano Soc. Coop. is not serious; responsible for any inconvenience or delay. It will come however, assistance is provided in case of problems. Shipping costs are clearly indicated in the cart, during the order confirmation procedure and are included in the total.
It is delivery to Poste Italiane post office boxes, free ports and military addresses is excluded.
 

Changes, cancellations of orders

It is possible to set the text-align: left; It is always possible to modify or cancel an order as long as the latter has not yet been marked "In preparation".
Once in this state, the order will not be able to be processed. undergo changes, nor d'address, né of goods purchased and will not be able to; be deleted.
However, upon receipt of the goods, it will be It is possible to return it by following the order withdrawal procedure (remember that it is possible to exercise the right of withdrawal within 14 days of receiving the order for non-personalized or made-to-measure products).
 

Right of withdrawal from the distance contract

You have the right to withdraw from the contract within 30 days without giving any reason.

The cancellation period will expire at the end of the cancellation period. after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, it is necessary to: You must inform us (Di Mano in Mano Soc. Coop., Viale Espinasse 99, 20156 Milano (MI), assistenzaclienti@dimanoinmano.it, Telephone number: +39 02 95 34 9193) of your decision to cancel this contract with a clear statement (for example a letter sent by post, fax or email). It is It is possible to use the attached model cancellation form, but it is not necessary. obligatory. Click here  to download the standard information template.
To meet the cancellation deadline, it is necessary to pay the cancellation fee. sufficient that you send the communication relating to the exercise of the right of withdrawal before the expiry of the cancellation period.
 

Effects of deletion

If you cancel this contract, we will refund all payments received from you, including delivery costs (except resulting from choosing a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from your refund for loss in value of any goods supplied, if the loss is for you. the result of unnecessary handling on your part. 
We will make the refund without undue delay, but no later than:
- (a) 14 days after the day on which we receive any goods supplied from you, 
- or (b) (whichever is earlier) 14 days after the day you provide proof that you have returned the goods, 
- or (c) if there were no goods supplied, 14 days after the day we are notified of your decision to cancel this contract. 
We will make the refund using the same means of payment used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the refund.

We may refuse repayment until we have received the goods or provided evidence that we have sent the goods back, whichever is the earlier.

You must send back the goods or hand them over to us without undue delay and in any event no later than 14 days from the day on which you notify us of your cancellation from this contract. The deadline is respected if you return the goods before the 14 day period has expired.

You will bear the direct cost of returning the goods.

The user is liable only for the diminished value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
 

How to use it

Make sure you have the following data ready and promptly communicate them to Di Mano in Mano Soc. Coop.:
item code(s);
our delivery code;
bank details (IBAN and BIK CODE) on which you want the transfer payment to be made.
Please post, fax or email, a written and signed statement of your decision to cancel this agreement with a clear statement summarizing all of the above information and requirements (including any authorization to credit the ;amount to the bank account held by a third party), addressing it to our Di Mano in Mano Soc. Coop. office, Viale Espinasse 99, 20156 Milan (MI) Italy.
 

How to indent

Pack the materials carefully.
Note the destination address and the sender on the parcel.
Send the package (by traceable system) to:
Di Mano in Mano Soc. Coop.
Via XXV Aprile 57, 20040
Cambiago (MI)
Italy

When completing the customs declaration forms (CN22 and/or CN23) it is necessary to complete the form. must indicate "Returned Goods - Unsuccessful Sale" and attach them to the outside of the parcel.
 

Returns for local pickups

Liability

Di Mano in Mano Soc. Coop. ensures compliance of the products delivered with the characteristics indicated by the contract and the offer. It also ensures compliance with the regulations. of products with the reliability requirements; and/or usability; indicated in the legal provisions and/or government regulations in force on the date of creation of the contract.
Di Mano in Mano Soc. Coop. does not consider itself responsible in any way for the fraudulent or illicit use of its site, its services and for any type of payment from third parties.
Di Mano in Mano Soc. Coop. does not consider itself responsible for any direct and/or indirect damage deriving from the sale of goods on its site.
Di Mano in Mano Soc. Coop. declines any responsibility; damages of any kind, whether direct or indirect, or resulting in loss of data, income or profit, loss or damage to property or property; and implicit or explicit claims of third parties regarding the use of its site.
Di Mano in Mano Soc. Coop. is not responsible for any delay and/or non-delivery of the products. The customer is directly responsible for the truthfulness of the of each statement sent. In the event that it is impossible to deliver the package (for example due to an incorrect address, recipient absent) and the package will be returned to us. return to the sender, the return shipping costs will be paid by the buyer.

Personal data

It is possible to set the text-align: left; the insertion of false, altered and/or invented data is strictly prohibited. We reserve the right to legally prosecute any type of violation or abuse, in our own interests, users and institutions.

Art. 16 – Prices, VAT and billing

Di Mano in Mano Soc. Coop. selling antiques, modern and art products according to Italian law, you are required to issue an invoice.
For these products we are obliged to ask the purchaser for the details of a certificate of identity.
 

VAT 22 products

A receipt with guarantee value is issued for each order.
It is It is possible to request an invoice for the order placed.
This request must be made strictly through the order notes, specifying the company name and VAT number to which the invoice must be addressed. In the absence of the request, the payment will be made. issued a receipt with fiscal value. Price changes may be subject to change. occur at any time without notice.
 

VAT Margin Products

The margin regime is set to 20px; a special VAT regime which is applied to used movable goods, antiques, art or collector's items.
Taxpayers who apply the margin regime must indicate on the invoice that the transactions are subject to the regime pursuant to art. 36 of Legislative Decree no. 41/1995.
The invoice must be issued.
Therefore, for the sale of these assets, it is necessary to it is mandatory to report your tax code and the details of the identity document; in the case of a private customer, VAT number in the case of a company.
 

Exporting Antiquities & and of Art

As defined by Legislative Decree 22 January 2004, n. 42, "Code of cultural heritage and landscape, pursuant to article 10 of the law of 6 July 2002, n. 137", as regards the rules governing the control of the international circulation of works, the Cultural Heritage Code establishes which goods can be transferred abroad.
It is frees the definitive exit from the national territory of artistic works and art objects by living authors or whose execution does not date back more than fifty years.
It is on the other hand, the definitive exit of property is subject to prior ministerial authorization; private that are the work of an author no longer registered; living and whose execution dates back to over fifty years, in which the existence of a cultural interest whose effectiveness is presumable was not however; still verified.
For these goods it is It is necessary to apply for export authorization and it will be edited by Di Mano in Mano Soc. Coop. follow all the procedures necessary for the export validation of the goods sold.
 

Art. 17 – Environment

Ecology, recycling, respect for the environment. Di Mano in Mano Soc. Coop. has a particular attention to the environment, most of the energy we consume is from electricity. produced using renewable sources (photovoltaic system) significantly reducing CO2 emissions and other pollutants.
We pay attention to all that is necessary. which can be recycled or reused and we pay the utmost attention to reducing consumption.
 

Art. 18 – Term of law

The terms and conditions of Di Mano in Mano Soc. Coop. are stipulated according to Italian and European legislation.

In the event of a dispute arising from the interpretation or execution of these, the Client may contact a consumer association for an amicable solution. Alternatively, it can be contact any other mediation service of your choice. It is You can also use the European Small Claims Procedure. Seeking an amicable resolution will not interrupt the process. in any way during the warranty period.

Any dispute without an amicable solution will be resolved. submitted to the conflict resolution of the jurisdiction of the Court of the country in question, are governed by Italian law and submitted to the exclusive jurisdiction of the courts of Italy.
 

Art. 19 – Right to compliance

The consumer code (Legislative Decree no. 206/2005) in art. 128-135 provides for the obligation for the seller to guarantee consumers the suitability of the purchased good to the characteristics and quality; offers.
The seller is therefore responsible for lack of conformity; existing at the time of delivery for all products sold in your shop. The lack of conformity is exists when the product:

• is not the same size. suitable for the use for which it must usually be used;
• is not the same size. conforms to the description or does not possess the qualities presented by the seller;
• is not the same size. suitable for the particular use desired by the consumer, if brought to the attention of the seller at the time of purchase and accepted by the aforementioned.

Di Mano in Mano Soc. Coop. asks the buyer, in the event that a lack of conformity is found, to cease using the product and to send an e-mail via the contact us section or to call +39 02 95 34 9193, specifying the problem encountered.
In case of non-compliance of the article, the shipping costs to and from the Di Mano in Mano Soc. Coop. warehouse will not be charged to the buyer.
In accordance with article 134 of the Consumer Code, the deadline for exercising the right is 1 year from the date of delivery.
 

Art. 20 – Alternative Dispute Resolution

According to article 49 paragraph 1 letter V of Legislative Decree 6 September 2005 n. 206 (Consumer Code) the customer can; make use of the Joint Conciliation procedure. The procedure can be be initiated if the consumer, after having presented a complaint to the company, within 45 days, has not received a response or has received a response not considered satisfactory by him.

The customer who decides to make use of the Joint Conciliation procedure is obliged to send the application to the address: conciliazione@consorzionetcomm.it or to the fax number 02/87181126.
For more information, see: https://www.consorzionetcomm.it/spazio_consumatori/conciliazione-paritetica/conciliazione-paritetica.kl

Any dispute without an amicable solution will be resolved. submitted to the conflict resolution of the jurisdiction of the Court of the country in question.

Pursuant to art. 14 of Regulation 524/2013, the user is informed that in the event of a dispute he/she will be able to submit a complaint via the ODR platform of the European Union which can be reached at the following link: https://ec.europa.eu/consumers/odr/. 
The ODR platform is an access point for users who wish to resolve disputes arising from online sales or service contracts out of court. For more information contact: info@dimanoinmano.it

According to article 49 paragraph 1 letter V of Legislative Decree 6 September 2005 n. 206 (Consumer Code) the customer can; make use of the Joint Conciliation procedure. The Procedure can be initiated if the consumer, after having presented a complaint to the company, within 45 days, has not received a response or has received a response not deemed satisfactory by him. The customer who decides to make use of the Joint Conciliation procedure is obliged to send the application to the address: conciliazione@consorzionetcomm.it or to the fax number 02/87181126. For more information, please refer to:  http://www.consorzionetcomm.it/Spazio_Consumatori/Conciliazione-Paritetica/La-ConciliazioneParitetica.kl
 

Art. 21 – Force majeure

Without further rights of the entrepreneur being compromised, he has the right to withdraw or suspend the contract by informing the consumer in writing without any judicial intervention being implemented and without him being required to pay compensation, unless this is unacceptable according to the standards of fairness.
With the term ‘force majeure’ means all unpredictable and independent of the will events; of the entrepreneur that occurred after the conclusion of the contract.
Such events are not attributable by law to the liability of the company. of the entrepreneur.
 

Art. 22 – Disclaimer

This website is designed for you. been written with care and attention, however it is not; It is possible to guarantee the accuracy and completeness of the information included.
Di Mano in Mano Soc. Coop. is not serious; responsible in any way for any activities undertaken on the basis of this site.